Thank you for shopping at Apex Container Service. We strive to provide high-quality containers and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [insert number] days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
The following items are non-returnable:
2. Return Process
To initiate a return, please contact us at [insert contact information] with your order number and reason for the return. We will provide you with instructions on how to return the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert number] business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact information].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information] and send your item to [insert return address].
5. Damaged or Defective Items
If you receive a damaged or defective container, please contact us immediately at [insert contact information] with photos of the damage. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
6. Modifications and Custom Orders
Due to the nature of customized or modified containers, these orders are non-refundable and cannot be returned. We will work closely with you during the design and modification process to ensure your satisfaction.
7. Cancellation Policy
Orders can be canceled within [insert number] hours of placing the order. After this time, orders may be subject to a cancellation fee, especially if the container has already been prepared for shipping or modification.
To cancel an order, please contact us at [insert contact information] with your order number.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
